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Customer Service Representative - Insurance and Membership Services

Company AAA
Location Coppell, TX
Update 8 Day ago

Who is AAA

As North America’s largest motoring and leisure travel organization, AAA provides more than 55 million members, across 21 states, with roadside assistance, travel, insurance, financial and automotive related services.

Our brand is synonymous with quality and trust. Our team members are compassionate, helpful, dedicated and driven to providing legendary service to our members.

Make AAA your next career move.

What you’ll do

As an Insurance/Membership Customer Service Representative, you are bringing your expertise to a best-in-class organization that is passionate about delivering legendary service to our members. As a representative of this team you will:

  • Exceed member expectations by providing first call resolution with empathy and product knowledge
  • In a fast pace call center environment, engage with members who will look to your expertise for solutions and advice on their insurance policies and memberships
  • Educate our members on products and services that are relevant to their needs
  • Be successful by meeting or exceeding performance based goals
  • Be available to work evenings and some Saturdays

What you’ll bring

  • A passion for helping people and exceeding their expectations
  • The confidence, job knowledge, and ability to utilize available resources to provide excellent member service
  • Ability to succeed in a structured, goal oriented environment
  • Commitment to completing the entire duration (3-4 months) of the training schedule without interruption
  • 1+ years of customer service experience required
  • Call center experience is a plus
  • P&C experience and P&C licensing is a plus
  • Excellent written/verbal/computer skills
  • High School Diploma or GED required/Some college preferred
  • Successful completion of Auto Club pre-employment assessments, background and drug screenings

What’s in it for you

  • Annual salary range of $26,000 - $39,250
  • Eligibility for a performance-based monthly incentive of up to 12% upon completion of training
  • Additional bonus for fluency in Spanish language
  • Pay rate increase after successful completion of insurance training
  • 8% shift differential for shifts ending at 9pm
  • 3-4 months of paid training to prepare you to provide legendary service to our members
  • Career development towards advancement opportunities
  • 90% of manager promotions come from within AAA
  • Opportunity to join our Leadership Development Program
  • Over 25,000 live and computer based trainings available per year, with over 60 Leadership Development Courses
  • Our wide range of departments/product lines and geographical markets create exceptional career path opportunities


  • Health Coverage for Medical, Dental and Vision
  • Paid Time Off (Vacation, Illness, Holiday and Flex Days)
  • AAA paid Pension Plan for employees
  • 401(k) Retirement Savings Plan
  • Wellness Program offering free health screenings and incentives
  • Employee Life Insurance
  • Disability Coverage
  • Robust Employee Reward/Discount Program
  • Discounts on automobile and homeowner’s insurance
  • AAA Plus Membership
  • Credit Union Membership

“Creating members for life by exceeding our members' expectations through valuable products and legendary service.”

AAA is an Equal Opportunity Employer.

Job Type: Full-time

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • customer service: 1 year