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Epic Support Intermediate Specialist

Company NTT DATA Services
Location Plano, TX
Update 8 Day ago
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

NTT DATA Services, is currently seeks an Epic Support Intermediate Specialist to join our Epic Clinical Service Desk in Plano, TX. You will work with a fast-paced global leader in IT and have the ability to learn from the best and brightest in the industry. This role will provide our client with a knowledge leader experienced clinical or technical processes and the Epic application suite. This individual possesses deep clinical expertise and a successful track record of addressing the clinical process issues and workflow optimization regarding the use of Epic’s Electronic Medical Record (EMR) software suite. The person will help guide the clinical support team, as well as work directly with the physicians and senior clinicians.

We are only considering local applicants at this time. All candidates will have to be shift flexible. Nights and weekend work will be required.

Role Responsibilities
- Respond to the physician issues and incidents regarding the clinical aspects of the Epic suite (Incidents may include, but are not limited to, workflow issues, application errors, user access, etc.
- Receive, analyze, and process the Epic application requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.
- Track, add the appropriate comments to, and close or escalate the incident tickets and related issues in a timely manner
- Proactively manage the incident situations
- Drive resolution of the support issues, incidents, and problems
- Understand the latest configurations and changes of Epic
- Participate in the development of knowledge management and training content
- Participate in change management processes and provide information on issues and workflows encountered by the service desk

- Experienced in Epic clinical workflows and functionality
- 3 years customer service support
- 3 years clinical care delivery experience
- 2 years of experience in Epic implementation and support
- Demonstrates a service philosophy in all interactions with clinicians and colleagues
- Strong verbal & written communication and interpersonal skills
- Type 35 wpm with a high level of accuracy

- Experience in EMR system integration with other clinical systems
- Previous team leadership experience
- Certified in one or more of the following Epic modules: Ambulatory, ASAP, Inpatient Orders, Clin Doc, ADT,and/or Willow
- Additional experience in one or more of any of the following Epic modules: Prelude, Cadence, HIMS, Resolute HB, Resolute PB, MyChart, EpicLink, EpicWeb, and/or Clarity

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.

NTT DATA, Inc. (together with its subsidiaries, the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.