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Customer Care & Aftersales - Entry Level

Company General Motors
Location Grand Blanc, MI
Update 6 Day ago
300
Supply Chain & Logistics :
To be successful in an assignment in this area of Customer Care and Aftersales (CCA) we want team members whose curiosity drives their efforts to realize benefits that exceed customer satisfaction and fuel GM’s objectives and culture to win. We need team members who are creative problem solvers and risk takers to not only impact the direction of the Supply Chain Management organization, but also positively collaborate and support internal and external customers. Team members are driven to consider our customers’ needs in the center of all they do. Success is defined by our team as being open to new challenges and innovate ways of thinking that shape future possibilities and drive effective decision making. You will be asked to work with a one team mindset across the CCA organization. This includes members from the Supply Chain Management, Operations, Logistics and Purchasing teams to drive effective business decisions and supporting solutions. You will need to be a champion of change for opportunities that motivate and result in effective business improvement. You will need to pursue methods of analysis that help convert data into actionable information driving informed decisions. You will be asked to assist in the development of Supply Chain Management tools, process and documentation that drive daily operations with a quality focused mindset. In addition, your responsibilities will include converting data into usable information for business decision making in both graphical and visual formats. Proficiency in MS Office Suite is preferred, however, a basic fundamental understanding is required.
Preferred academic majors: Supply Chain and Logistics, Business
Work Location: Grand Blanc, MI

Sales and Marketing: An assignment in this area of Customer Care and Aftersales (CCA) will include working on various projects within the Marketing, Home Office Sales Channels or in a Regional Field Sales locations. The projects will involve interfacing with CCA team members in Marketing, Product Development, Retail Channel, Wholesale Channel, ACDelco Channel, Accessories, Powertrain or Regional Field Sales. Assignment may include working with product specialists to develop content and then interface with advertising agencies to translate the content into creative concepts. The assignment may also involve analyzing promotional data to determine the return on investment (ROI). Another opportunity could be an assignment in a Field Sales team and would be responsible for dealer visits and working in a regional office environment.
Preferred academic majors: Business with a concentration in Sales or Marketing, Automotive Technology, or Communications
Work Locations: Home Office location is Grand Blanc, MI, Regional Sales Offices are located in Westlake Village, CA, Naperville, IL, Danbury CT, Alpharetta GA or Irving TX.

Global Product Development:The Global Product Development Team consists of:
The Product Specialists and Product Managers are responsible for new product development, maintenance, product positioning, and part lifecycle management.
The Product Planning and Global Strategic Pricing is executing a pricing process for aftersales to develop a competitive and profitable pricing structure to deliver strategic pricing to all markets.
The ACDelco Training, Engineering, Warranty and Brand Protection team activities
Preferred Academic Major: Automotive Technology, Business Management
Work Location: Grand Blanc, MI
These entry level positions are recruited through our on campus and organization recruiting efforts. For more information on our process and our event and interview dates, please check out our Student Center Recruiting Calendar http://careers.gm.com/recruiting-calendar.html

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.