: Today\'s employment recruitment is very aggressive, that's why you need to operate wisely and it's not a tough thing to do. will give you opportunity to do it therefore you would be able to help make the right choice with much better technique to acquire fast and also far better outcome. That way you will definately get superior probability and less dangerous stay in the foreseeable future. UST Global Inc. is one of the corporations you could confidence to supply your household acceptable and also superior reside in the future. Signing up for this business will always make a person capable to achieve ones target easier and help to make your current aspiration become a.

To create the business eyesight and also mission arrives accurate; UST Global Inc. is wide open regarding brand new location seeing that Position as MAC Engineer / Desktop Support - Mac Engineer Companies UST Global Inc. in Washington, DC in January 2018 within Washington, DC begin with January 2018. Every person who's keen on stuffing this empty, please participate in this Position as MAC Engineer / Desktop Support - Mac Engineer Companies UST Global Inc. in Washington, DC in January 2018 January 2018 recruitment throughout Washington, DC. It's advised for many participants to prepare most needed needs with this employment recruitment procedure, for the reason that method requires you to give ideal options which the corporation needs with this situation. If you are that you are one which can easily complete this options, you can try you just read further information about Position as MAC Engineer / Desktop Support - Mac Engineer Companies UST Global Inc. in Washington, DC in January 2018 January 2018 in Washington, DC below.


MAC Engineer / Desktop Support - Mac Engineer

Company UST Global Inc.
Location Washington, DC
Update 7 Day ago

UST Global * provides IT solutions that propel businesses forward, helping CIOs build the future for their organizations. Merging industry-specific expertise with transformative thinking, UST Global delivers market-defining solutions to Global 1000 companies with speed and agility. The company is distinguished by its community of collaborative innovation, relentless commitment beyond contract, measurable accountability to current and future business outcomes, and an entrepreneurial spirit that fuels transformation. As a trusted partner to clients worldwide, UST Global uses an optimal blend of locally based senior resources and highly accomplished and cost-effective offshore teams. Headquartered in Aliso Viejo, California, UST Global fosters client-specific cutting-edge innovation from its state-of-the-art centers in the United States, the United Kingdom, India, Malaysia, the Philippines, and Mexico. UST Global has around 18000 associates working across the globe.

We are looking for MAC Engineer immediately to be based out of Washington, DC /Vienna, VA

Job Description

The Level 4 advanced IT Desktop Support role for MAC OS platform is part of IT Client Computing services function and is responsible for a wide range technical support tasks for a defined geographic Region (Americas) supporting the MAC device platforms . In addition, this role will also be part of a shared support pool of IT specialists which, in addition to the MAC devices also support Windows platforms (secondary).

The primary task is to prioritize and ensure timely responses to employee client related incidents/requests for a MAC community of users which have a rich and plethora of security requirements on their devices. This is an internal customer-facing role where your skills at maintaining and developing relationships with internal employees is crucial.

The ideal candidate will have the ability to function within a variety of team styles, will be able to think outside the box and bring creative results and drive these ideas to the team. The candidate will also be able to effectively adjust priorities and focus as requirement shifts in our dynamic environment. Organization is a key component; Ability to tackle tasks from start to finish in a predictable and efficient manner. Also Demonstrate the ability to approach problems from many directions and choose the most appropriate resolution.

The essential functions of the role include:

  • Heavy emphasis on supporting MAC platform;
  • Emphasis on Security components troubleshooting for the MAC platform; Encryption, policy management troubleshooting at the device layer, anti virus problems.
  • Incident management; Problem management ticket engagements.
  • Laptop/Desktop Break-Fix, Remote Desktop Support, Remote Office onsite Travel (~Max. of 20% travel).
  • Support client OS, application, mobile, virus, and hardware issues for users.
  • Write, maintain and implement systems documentation to offset incident response contacts

. * Provide user training and education.

  • Additional support experience a plus if skilled to handle windows and mobile devices as well.
  • Interface and experience with JAMF administered devices and Avecto Admin rights removal a plus


  • Proven solid Customer service abilities.
  • Must have a strong familiarity of the Desktop/mobile compute system and its components.Must be able to support, configure, and troubleshoot a wide range of applications and operating systems with Emphasis on MAC platform ((windows 10, IOS, android a plus).
  • Experience with Device admin rights removal environments a plus
  • Strong sense of responsibility and commitment
  • Ability to work collaboratively with other IT Regional Specialists and cross-functional technical team members to support deadlines; ability to work independently.
  • Travel to other Offices may be required from time to time.

Experience : 7- 15 years

Work Location : Washington, DC / Vienna, VA

Please share your resume in word format asap ;

Job Type: Contract

Required experience:

  • MAC Support: 5 years
  • Desktop Support: 8 years
  • Windows: 5 years
  • MAC Engineer: 5 years