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CUSTOMER SERVICE REPRESENTATIVE III VTR-REG

Company TEXAS DEPARTMENT OF MOTOR VEHICLES
Location El Paso, TX
Update 5 Day ago
300
(00001001)
Organization

: TEXAS DEPARTMENT OF MOTOR VEHICLES
Primary Location

: Texas-El Paso
Work Locations

:
El Paso RSC
1227 N Lee Trevino Dr Ste 100
El Paso 79907-1548

Job

: Office and Administrative Support
Employee Status

: Regular
Schedule

: Full-time
Travel

: Yes, 10 % of the Time
State Job Code: 0134
Salary Admin Plan: A
Grade: 13
Salary (Pay Basis)

: 2,453.25 - 2,950.00 (Monthly)
Number of Openings

: 1
Overtime Status

: Non-exempt
Job Posting

: Sep 20, 2017, 2:33:14 PM
Closing Date

: Oct 4, 2017, 11:59:00 PM
Description

Thank you for your interest in employment with the Texas Department of Motor Vehicles (TxDMV). To apply for this position, complete an on-line application either through the TxDMV CAPPS External Applicant Career Section at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en or through Work In Texas (WIT) at http://www.twc.state.tx.us/. For job opening inquiries or to request a reasonable accommodation under the Americans with Disabilities Act please contact the TxDMV Human Resources Division by calling 512-465-4043. Applications must be received by the closing date in order to be considered for this posting. TxDMV does not accept paper applications.

Veterans: The following two websites provide useful information and other job opportunities. Military to Civilian Occupation Translator http://www.careerinfonet.org/moc/ and the Texas Veterans Commission http://www.tvc.state.tx.us/Helpful-Documents.aspx The State Auditor’s Office has released new and revised state job descriptions and the Military Crosswalk. Those documents can be viewed on the State Auditor’s Office’s Web site at: http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions. The State Auditor’s Office has also released the related Conversion Manual. That document can be viewed on the State Auditor’s Office’s Web site at: http://www.hr.sao.texas.gov/CompensationSystem/ConversionManual.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Act of 1990.

GENERAL DESCRIPTION

Provides complex customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration Division, El Paso Regional Service Center. Work involves providing quality customer service to the public and stakeholders, communicating both in Spanish and English, related to vehicle title and registration activities, and handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive contract with the public. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

Veterans, Reservist or Guardsmen can find the Military Occupational Specialty (MOS) codes and military crosswalk information in the Remarks section on this job requisition.

MINIMUM REQUIREMENTS

Education and Experience

Graduation from high school or equivalent plus four (4) years’ experience in a high volume customer service or general office administration environment. Must be bilingual - Spanish and English verbal communication required. Experience and education may be substituted for one another. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)

ESSENTIAL DUTIES

Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries (in Spanish and English) for TxDMV information, services, policies, procedures, law, rules and regulations.
Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.
Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
Reviews, processes and routes mail. Tracks receipt and processing of documents.
Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents.
Researches information from manuals and electronic resources to resolve complex customer service problems, and collaborates with other agencies and divisions to provide information and services to external and internal customers.
Maintains specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters.
Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports.
Participates in team meetings to contribute to the development of best practice procedures.
May process customer apportioned registration in-person, by telephone and through the TxIRP online application.
Frequently collects, delivers or moves computer equipment, mail, files, license plates, records or other items weighing up to 50 lbs each.
Performs other job-related duties as assigned.

COMPETENCIES

Knowledge of:
Applicable laws, rules and regulations
Vehicle title and registration procedures

Skill in:
Researching, analyzing and interpreting policies and state and federal laws and regulations
Public relations for maintaining effective working relationships with individuals and groups
Dealing courteously and effectively with the public
Administrative practices and procedures to include writing, editing and report writing techniques, recording meeting notes, record keeping and records management
Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency
The use of personal computers and applicable programs, applications and systems
Maintaining a cash register balance

Ability to:
Communicate effectively
Follow verbal and written instructions

Other Attributes:
Exercises logic and reasoning to define problems, establish facts and draw valid conclusions; makes decisions that support business objectives and goals
Protects sensitive and confidential information
Collaborates and cooperates with others and builds effective working relationships with internal and external members to accomplish organizational goals

CONDITIONS OF EMPLOYMENT

Veterans, Reservist or Guardsmen will need to provide form DD 214 to verify eligibility for Veterans' Preference. For applicants claiming Surviving Spouse or Orphan veterans' preference eligibility, you will need to provide a DD 1300 or DD 214. These will be required on or before the first day of employment if selected for the position.

Official sealed transcripts of all college hours/degrees listed on State of Texas application will be required on or before the first day of employment if selected for the position.

As part of its employment process, TxDMV may procure or have prepared a criminal background check. An applicant with an unsatisfactory criminal background check report is ineligible to be hired for the position for which the report is initiated.

Driver's record check will be conducted by the Department. Satisfactory driving records are required for driving state or personal vehicles and motor driven equipment to conduct agency business.

External final male applicants who are 18-25 years of age will be required to furnish proof of registration or exemption from registration with the Selective Service System.

If hired, employee must provide document(s) within three (3) days of hire date that establish identity and employment eligibility. A complete list of acceptable documents is on file with the local Texas Workforce Commission office or http://www.twc.state.tx.us/.

REMARKS

Must be bilingual - Spanish and English verbal communication required.

Veterans, Reservist or Guardsmen: The following two websites provide useful information and other job opportunities. Military to Civilian Occupation Translator http://www.careerinfonet.org/moc/ and the Texas Veterans Commission http://www.tvc.state.tx.us/Helpful-Documents.aspx The State Auditor’s Office has released new and revised state job descriptions and the Military Crosswalk. Those documents can be viewed on the State Auditor’s Office’s Web site at: http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions. The State Auditor’s Office has also released the related Conversion Manual. That document can be viewed on the State Auditor’s Office’s Web site at: http://www.hr.sao.texas.gov/CompensationSystem/ConversionManual

The salary range on this job posting reflects the minimum and maximum allowed by the state classification salary schedules; however, budget considerations may result in salary offers below the maximum of the posted range.

Must attend work regularly and observe approved work hours.

Initial screening is based on the Education and Experience minimum requirements defined in the job posting.

Resumes, pictures, letters of recommendation, references and/or training records or certificates submitted will not be given any consideration and not forwarded to the hiring authority.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYEE

Qualifications

MINIMUM REQUIREMENTS

Education and Experience

Graduation from high school or equivalent plus four (4) years’ experience in a high volume customer service or general office administration environment. Must be bilingual - Spanish and English verbal communication required. Experience and education may be substituted for one another. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)