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Application Support Analyst

Company ARGO Data Resource Corporation
Location Richardson, TX
Update 10 Day ago
300
ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

The Application Support Analyst position works with ARGO customers and internal ARGO implementation teams to answer questions and solve problems associated with the implementation and use of ARGO products.

The Early Detection Monitoring Service (EDMS) team proactively monitors ARGO solutions in a production environment to predict and reduce potential outages. While other systems monitor the stability and reliability of portions of the environment in isolation, including hardware, database, or device, EDMS makes a comprehensive real-time evaluation of how well the ARGO application is performing in its interaction with each portion of the operating environment.

This support service uses predictive operational indicators to identify when production problems occur or when trends indicate a production issue is likely to impact mission-critical operations. Since ARGO also has immediate access to diagnostic information, EDMS significantly reduces resolution time and improves the operational reliability and performance of crucial applications.

EDUCATIONAL REQUIREMENTS

• Bachelor’s degree preferably in CIS, Computer Science or MIS.
• If candidate has graduated within the last 2 years, accumulative GPA must be 3.0 or higher. An official college transcript will be requested prior to interview

ESSENTIAL FUNCTIONS

• Provide telephone and e-mail support to ARGO customers and ARGO internal project implementation teams. Support consists of answering how-to questions from development environments as well as researching/resolving identified problems in customer production environments
• Research problems to identify source (due to a defect, configuration problem, environmental problem, or system design)
• To troubleshoot, re-create the reported problem and be able to provide the customer with details of what was captured when the problem occurred
• Interface with other ARGO teams (2nd and 3rd level support teams; systems developers; Quality Assurance staff and Documentation staff)
• Training provided to install, configure and implement new features of ARGO’s software as they become available

KNOWLEDGE, SKILLS, AND ABILITIES

• Hardware troubleshooting, troubleshooting customized applications, deep analysis of traces and logs with troubleshooting performance issues experience.
• Command line experience
• Network and Hardware support
• SQL Server database configuration
• LAN, WAN communication and TCP/IP protocol
• Operating system installation and configuration
• Ability to learn how to install and configure other 3rd party software used to support ARGO applications
• Ability to learn how to install, configure and implement new ARGO features as new versions are released
• General customer service skills.
• Good problem solving skills
• Desktop support experience a plus
• Programming or shell scripting knowledge is a huge plus

Communication Skills

• Must have effective written and verbal business communication skills
• Able to produce and interpret technical documentation
• Able to work in a team environment

OTHER REQUIREMENTS:

Applicants must be a U.S. Citizen or legally authorized to work in the United States on a permanent basis with no current or future needs for a Visa sponsor.

Must be able to work in the Richardson, TX office, Monday through Friday.