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Flight Attendant - Language Qualified

Company Hawaiian Airlines
Location Honolulu, HI 96819
Update 8 Day ago
300
Aloha and mahalo for your interest in the Language Qualified Flight Attendant position with Hawaiian Airlines!

We will have two recruitment events taking place in November/December 2017 and January 2018; please see the Flight Attendant recruitment informational page located on our careers website.

Please note that in order to be considered for this position, you must have a current resume pasted into your profile that indicates the month and year (MM/YYYY) of your employment history; attachments will not be reviewed. Failure to do so may result in you no longer being considered.

To be given priority consideration for the mid-February 2018 class, please submit your completed application by 5:00pm HST on Friday, October 27, 2017. To be considered for the early-April 2018 class, please submit your completed application by 5:00pm HST on Thursday, November 30. 2017. We hope to honor these dates; however, they are subject to change based on the number of applications received and/or operational need.

Individuals who previously attended training for the flight attendant position are eligible to be considered for the position after 5 years have passed from their initial training date.

Bilingual interviews will be conducted. You must be able to read, translate and speak Japanese, Korean, Cantonese, and/or Mandarin. Reading proficiency includes the reading of Japanese characters (Kanji, Hiragana and Katakana), Korean characters (Hangul), and/or Traditional or Simplified Chinese characters.

If you speak a second language but not at a proficient level, or you are unable to read and/or translate characters, please apply for the regular Flight Attendant position (requisition #17-1341) which will be posted through 5:00pm HST on Thursday, November 30, 2017.

The primary function of Hawaiian flight attendants is to ensure the safety of our guests while aboard Company aircraft, by being physically and psychologically capable of performing in the event of an emergency. In addition, flight attendants provide our guests with a consistent and prescribed level of customer service in the aircraft cabin during flight while providing an unsurpassed Aloha experience.
Flight Attendants work in a fast-paced environment; they must be able to handle emergency situations and must be able to deal effectively with all types of personalities in an attentive and pleasant manner. Hawaiian Airlines reserves the right to modify or eliminate duties or requirements of the position consistent with business necessity, collective bargaining agreements and in accordance with applicable law.

Flight Attendants work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization. In addition, flight attendants are required to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling and pushing cabin equipment may be necessary.

Flight attendants do not work a typical five day, forty-hour workweek. Instead, they are generally scheduled to be on duty for one to six days, followed by days off prior to beginning another duty period. During duty periods, flight attendants spend their time away from home and are provided with overnight accommodations. Most flight attendants work approximately 75 or more flight hours per month, which most closely equates to a standard, full time work schedule.

Job Duties

Pleasantly greet and direct guests to their assigned seats and answer flight related questions
Provide a never ending Aloha experience as well as a high level of customer service while aboard the flight
Be pleasantly responsive to guest inquiries and requests
Provide Food and Beverage service consistently and as prescribed by procedure
Wear FA uniform in the manner prescribed by the company on a consistent basis
Serve as brand ambassadors for Hawaiian Airlines and always represent the principles of aloha, malama, and ho’okipa
Have sufficient visual and aural capacity to communicate, comprehend and implement written and verbal instructions in English
Assist guests with stowing carry-on luggage in overhead compartments or underneath cabin seats.
Secure and unsecure main cabin doors, requires power grasping.
Demonstrate use of safety equipment (e.g., seat belts, oxygen masks, and life jackets) and emergency procedures prior to take-off
Re-stock beverage carts as necessary by lifting beverage or liquor kits weighing between 12 and 35 pounds from floor level to waist high, or from shoulder level to waist high
Push and pull beverage carts weighing up to 250 pounds, which may require 40-45 pounds of push/pull force to maneuver
Serves meals on trays or in containers (each weighing about 2 pounds) and beverages to guests and flight deck crew during flight
Collect and reconcile payments for various onboard products such as; alcoholic beverages, meals, duty free sales, etc.
Administer first aid, if necessary
Make written and verbal reports of emergency/safety incidents occurring during flight
You will be required to work during some Holidays/Birthdays/Special events until your seniority allows you to do otherwise
Assist ill or incapacitated passengers and fellow crew members
Evacuate the aircraft in heavy, dense smoke during a cabin fire
Handle and operate oxygen bottles and fire extinguishers
Remove and lift emergency cabin windows (weighing up to 60 pounds)
Jump down the emergency slide from height of approximately 24.5 feet
All of the job duties, including the emergency duties, outlined above are essential functions of the flight attendant position.

Able to proficiently read, translate and speak Japanese, Korean, Mandarin, and/or Cantonese.
Must be able to read Japanese characters (Kanji, Hiragana and Katakana), Korean characters (Hangul), Cantonese (Traditional Character set), or Mandarin (Simplified character set).
Able to read, write, and speak English proficiently
Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
Must be 21 years old at the time of application
Demonstrate strong customer service skills and ability to effectively diffuse and resolve difficult customer situations
Able to work effectively with other colleagues to deliver a high level of customer service to Hawaiian Airlines' passengers.
Able to secure and unsecure main cabin doors, requires power grasping (counter-balanced doors weigh between 91 and 126 pounds)
Successfully complete an FAA-approved, unpaid seven week intensive training program provided by Hawaiian Airlines
Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines
Possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA’s Regulations
Present a professional image. May not have visible body art (including tattoos), facial, multiple or upper ear piercing, gauge piercings, or extreme hair color or style while in the Flight Attendant Uniform and while in any physical position in public areas
Able to relocate within the state of Hawaii or the continental U.S.
Able to be present to work alternative schedules, including evenings, weekends and holidays
Able to work in climates and locations across the globe and work variable shifts
Able to fly at high altitudes
Able to lift and store carry-on baggage and items (weighing between 18-35 pounds) to overhead bins or underneath seats and remove items from overhead bins or underneath seats to passengers.
Able to push and pull beverage carts, weighing up to 250 pounds, which may require 40-45 pounds of push/pull force to maneuver
High school diploma, or GED equivalent; college education or degree preferred
Vertical Reach of 82”
Successfully pass tuberculosis (TB) test
Successfully pass pre-employment drug test**
Must be legally authorized to work in the United States
Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines
Must possess the legal right to travel from all countries served by Hawaiian Airlines
Travel documents must remain valid throughout all phases of training and employment
** DOT regulations, 14 CFR part 120 identifies this position as performing safety-sensitive functions. You will be required to undergo DOT pre-employment drug testing to determine the presence of Marijuana, Cocaine, Opiates, PCP (Phencyclidine) and Amphetamine prior to any offer of employment or transfer into this position

Preferred Qualifications:
Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services
College education or degree