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Customer Service Representative

Company Romanoff Renovations
Location Everett, WA
Update 4 Day ago
300
Customer Service Representative

WHO WE ARE:

Romanoff Renovations, a nationally recognized and awarded provider of flooring installation and bathroom renovation services for the nation's largest big box retailer, has been named to the 2015 Inc. 5000 list of America's Fastest Growing Companies, earning the position of #2677 on the Inc. 5000's annual ranking, and #186 of America's top construction companies. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 48 offices located throughout the East and West coasts.

JOB SUMMARY

We are looking for a personable, professional, customer-focused individual. Previous experience in customer service and knowledge of the flooring industry are required.

ESSENTIAL FUNCTIONS:
  • Monitor flooring installations, act as the liaison between The Home Depot stores, customers, subcontractors, vendors, sales associates, and other personnel.
  • Meeting customer demands while maintain positive customer service
  • Using knowledge and judgment to resolve problems, which may arise with customers. Take the appropriate action to resolve customer issues in a timely and friendly manner
  • Informing customer / installer of any changes or issues with a work order
  • Managing day to day installer flow to ensure delivery of services to customers in a timely manner
  • Processing requests for estimates and following up with the appropriate personnel in a timely manner
  • Coordinating receipt of material, installer pick-ups, and scheduling work orders.
  • Scheduling installations with customers
  • Communicating with customers to set expectations and manage the entire work order process
  • Other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS:
  • Must be eighteen years of age or older.
  • Must be willing to submit to a background check.
  • Must be able to submit proof of employment eligibility.
  • Dedicated home office space
PREFERRED QUALIFICATIONS
  • 3-5 years of Relevant Work Experience primarily in the customer service field
  • Bachelor’s degree in related field a plus but not required
  • Previous experience in residential construction a plus
  • Previous retail experience with Home Depot / Lowe’s
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
  • Strong computer skills a must
  • Ability to work independently
  • Self-starter and team player
  • Strong verbal and written communication skills with the ability to communicate across all levels of the company
  • Strong telephone skills
  • Results-driven and goal-oriented attitude
  • Conscientious about producing the highest quality of work
  • Ability to work and thrive in fast-paced environment
PHYSICAL ACTIVITY
  • Constant sitting/typing up to 8 hours
  • Lifting 15-25lbs occasionally
  • Constant use of hands to type and write
  • Stand up to 2 hours
BENEFITS
  • Medical, Vision, Dental Insurance
  • Bonus Program
  • 401k with Company Match
  • Paid Holidays
  • Personal Time Off
  • Earned PTO for Community Service
Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.