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Leave Specialist - Liberty Mutual Benefits

Company Liberty Mutual
Location Dover, NH
Update 5 Day ago
Advance your career at Liberty Mutual - A Fortune 100 Company! As a Leave Specialist and under general supervision, responsible for (1) routine processing and tracking all LEADS (Leave Evaluation and Documentation Service) activity; (2) coordinating high volume activity concerning filing of leave of absence forms, follow-up and documentation; (3) responding with accuracy and timeliness to customer inquiries on the Liberty LEADS services from customers and their employees. Responsibilities:
Effectively manages a caseload of leaves of absences (LOA) including FMLA, state, municipality and customer-defined paid and unpaid absences in accordance with applicable federal, state and company-defined requirements. Coordinates LOA with other benefits, such as Short Term Disability, Long Term Disability, Workers’ Compensation and America’s with Disabilities Act Amendments Act (ADAAA) accommodations.
Reviews healthcare providers' certification forms to evaluate appropriateness of LOA request; makes decisions in a timely and accurate manner, seeking second opinions when appropriate; issues payments where applicable and resolves appeals/late submissions in an appropriate manner.
Requests, reviews, edits and releases letters in a timely and accurate manner, applying customer-specific requirements, where applicable.
Answers incoming calls in a timely, empathic and professional manner, following department standards. Educates employees on rights, responsibilities and leave process and requirements, including coordination of state and other employer benefits.
Completes leave management activities in accordance with department policies and procedures.
Seeks eligibility confirmation from customer, when necessary and responds to customer inquiries in a timely, accurate and professional manner.
Documents leave management activities in a timely, accurate and professional manner.
Contributes to process/service improvements to gain efficiencies and /or enhance the customer experience.
May be assigned to (a) provide guidance and mentoring to others and (b) projects assigned at manager's discretion.

One to 2 years experience in benefits administration, disability claims handling, and/or customer service.

Excellent listening skills, verbal communications skills and time-management skills.

Demonstrated ability to analyze problems and find the appropriate solution.

Competencies should include customer focus, interpersonal ability, results orientation, adaptability, teamwork/collaboration

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

401K and Company paid pension plan

Medical coverage

Dental coverage

Paid time-off


Discounts on automobile and homeowner's insurance

Discount fitness memberships

Flexible spending accounts

Tuition reimbursement

Vision care coverage

Work/Life resources

Credit Union membership

Employee and Dependent life insurance

Disability insurance

Accidental death & dismemberment insurance

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.


Primary Location: United States-New Hampshire-Dover
Schedule: Full-time
Salary: $39,000-$48,000
Education Level: High School Diploma/GED (±11 years)
Travel: No