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Part Time Customer Experience Associate

Company Home Chef
Location Chicago, IL
Update 9 Day ago
300
Home Chef (www.homechef.com) is a Chicago-based e-commerce food startup that aims to make cooking well at home easier and healthier by delivering fresh ingredients and step-by- step recipe cards every week directly to your doorstep. Variety. Flexibility. Simplicity. Fresh Ingredients. Perfectly Portioned.
We believe that people continue to love Home Chef for the same reasons it was founded: Home Chef saves time, reduces food waste, and most importantly, brings people together around the dinner table.

Our 2013 start-up has experienced amazing growth delivering over 10 million boxes in 2016, with comparably aggressive growth targets over the next few years. The company is well-funded - having closed its most recent investment (Series B round) from a prominent global consumer products venture capital firm. Home Chef is scaling its operations massively to support hyper-growing consumer demand and currently has over 700 employees across six US locations. At Home Chef, we believe that team members who are personally invested in their work deliver the best possible customer experience – our customers can tell that we love what we do. That’s why we empower our crew to take ownership of their disciplines. We collectively believe in our product, and we care greatly about how we, as individuals, can contribute to company growth. We hire the best of the best, we work hard, we have fun, and we’re inspired by our community of home chefs every day.

  • #3 player in the meal kit industry, delivering over 10 million meals in 2016 with staggering growth of 25x in 2015 and 10x in 2016
  • Delivery to 98% of the continental US within two days, with production sites in San Bernardino, CA, Lithonia, GA and Chicago, IL
  • 700+ corporate employees across production, marketing, technology, product, design, and customer service, and quickly growing
Experience Home Chef at your home! Enter promo code: PEOPLE30 for $30 off your first order!

We are seeking a Part-Time Customer Experience Associate. Our ideal candidate is ambitious, resourceful and has a results-oriented mindset with an appreciation for how technology and business needs intersect. You must be willing to roll up your sleeves and are excited about the opportunity to work in a fast-growing startup.

As a part of the Customer Service team, your role as a Part Time Customer Support Associate will be to respond to customer service emails (majority of inquiries) and live-chat conversations. We are a fun and very hard-working team that is looking for someone who has an upbeat and friendly personality that will help us win in customer satisfaction!

There is an opportunity to transition into a full time role.

This position is based at our office in River North.

Requirements:
Great written communication skills. Type minimum 40 wpm. Upbeat and friendly personality- Must send resume. Cover letter.Tell us why you're interested in Home Chef!

Benefits:
Flex Hours- At least one day available during peak hours on Monday, Friday, or Sunday. Guaranteed 16 hours with up to 29.5 hours logged each week.

Pay- Hourly, $13.50/hr