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Sr. Manager, Site Reliability

Company Charles Schwab
Location Austin, TX 78758
Update 5 Day ago
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:
The Enterprise Middleware and Online Security Technologies group (EMOST) provides highly scalable authentication and messaging solutions in support of all Schwab business areas.

What you’ll do:
The responsibility of this Senior Manager position is to manage the Site Reliability Engineering team, the primary functions of which are production and non-production support, maintenance, deployments, OS patching, implementing continuous delivery (CD) and Continuous Integration (CI), QA testing standards oversight, audit review and response, and system performance enhancements. The role includes oversight of both Project and Maintenance work. This Sr. Manager will engage primarily with development, support, infrastructure, and other technical personnel, including technical analysts, architects, QA personnel, project managers, and program management.

This individual must have strong organizational, communication, and people leadership capabilities; Responsibilities include management of staff and contractors, establishing roles and process flows, oversight of Agile Kanban teams responsible for support, maintenance, and projects. The ability to understand and communicate technical concepts is an essential component of the role. The EMOST group supports high-volume, mission-critical components used across all of Schwab’s major platforms for authentication, single-sign-on, and service messaging. Candidates should have a passion for understanding emerging technologies and managing their implementations where appropriate. Platform technologies supported are primarily .Net, C#, J2EE, DataPower, MongoDB, and Unix/Linux servers.

What you have:
8+ years of IT project experience in technical, project and offshore vendor management capabilities

5+ years of people management experience with at least 5 direct reports

5+ years of experience with running medium to large/complex projects with multiple dependencies using Agile (Scrum/XP) processes in planning, implementation and support of business application components, including change & release management

Experience managing a 24x7 production support team with on-shore and off-shore personnel

Strong technology affinity and experience, as well as attention to detail & the ability to design, execute & maintain strategic goals & metrics.

Broad and deep knowledge of IT/software technology & trends, domain knowledge and experience in infrastructure support and application development, including: client/server, web services, portal, middleware, operating systems, databases, networking, security & business intelligence.

Strong knowledge of software development, testing, and maintenance

Professional experience leading teams that built distributed scalable enterprise-class applications using C#, ASP.Net, HTML5, DHTML, CSS, JavaScript, Javascript Frameworks (Angular, Bootstrap, etc.)

Good knowledge of Microsoft Office, as well as code and work management tools such as TFS, Jira, Confluence, BitBucket, and Bamboo

Good knowledge of NoSQL databases

Bachelor's degree in Computer Science or related discipline

Strong interpersonal, analytical, problem solving and organizational skills

Ability to independently work as a contributing member in a high-paced and focused team

Good verbal and written communication skills

Ability to thrive in a flexible and fast-paced environment across multiple time zones and locations

Experience with TDD is a plus

What you’ll get:
Comprehensive Compensation and Benefits package

Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

Job Specifications

Relocation Offered?:

Work Schedule:

English - spoken

Current Licenses / Certifications:

Relevant Work Experience:
IT-Distributed and Web Development-6+ yrs

Position Located In:
TX - Austin


Job Type:
Full Time

Category: Information Technology

Activation Date: Tuesday, June 20, 2017

Expiration Date: Thursday, September 21, 2017

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