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Security Clerk (Dispatcher)

Company Veterans Affairs, Veterans Health Administration
Location Kansas City, MO
Update 8 Day ago
This is a Security Clerk position serving as Dispatcher for the Kansas City VA Medical Center, Veterans Affairs Police service line.

Major duties and responsibilities for this position include the following:
Receives and complies information from various sources relating to police and emergency incidents, taking appropriate action regarding fire alarms, intrusion, duress and hold-up alarms, and directs response and/or notifies responsible personnel, depending on the type of incident or request. Operates a variety of communications equipment, such as computers, alarm processors, radio consoles, SSTV system, remote controllers, card access, time lapse digital video recorders and related peripherals.

Compiles and prepares reports relating to events occurring in the operation of the police operations officer for dissemination of the completed product to various supervisors, department heads, and top management officials for coordination of emergency situations.

Monitors the operation of all communications, security, and related electronic equipment daily. In the event of a malfunction, coordinates with appropriate maintenance and engineering personnel to effect repairs. Therefore, confirms correct operation of the repaired equipment.

Serves as an emergency Police Dispatcher on the installed telephone system. Calls handled included a full range of local, long distance special calls including national cascade notifications. In addition, the incumbent may handle a variety of difficult calls requiring extensive personal involvement. Examples of these calls include:
1. Next of kin calls.
2. Calls requiring tactful handling of confused, abusive or threatening individuals.
3. Calls from relatives of patients demanding to speak to staff about condition or treatment of patient.
4. Calls from the public requesting information when the nature of the request is unclear or the party does not know what office or program is involved.
5. Calls from irate beneficiaries regarding appointments, lack of treatment, etc.
6. Calls to locate particular physicians or medical support personnel when their response is critical.
7. Calls from mentally incompetent alcohol or drug addicted persons who require special attention by the operator.

Conducts hourly radio station identification code checks as required by the Federal Communication Commission, and radio checks every 30 minutes with uniformed police officers.

Maintains accurate radio/alarm activity records/logs to include dates, times, and results of communications and activity. Responsible for the orderly flow of communications between the police operations office, the Chief's office, and the uniformed patrol officers.

Monitors security surveillance cameras and detects criminal activity in progress, suspicious behavior patterns, observes suspects, and known offenders, takes supporting law enforcement action and continuously monitors that person until they are intercepted and detained.

Work Schedule: Various tours, 7am - 3 pm , 3 pm - 11 pm or 11 pm - 7am.

Position Description Title/PD#: Security Clerk GS-0086-04 2144A

To qualify for this position, applicants must meet all requirements by the closing date of this announcement

GENERAL EXPERIENCE : You must possess one year of general experience. General Experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of this position being filled. Examples of general experience includes: Examples of general experience include: working with a personal computer (PC), copying and duplicating equipment; performing duties in reproduction and mail area to provide reproduction materials or general office duties.


EDUCATION : You must have successfully completed at least two years of education above the high school level. This education must have been obtained in an accredited business or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (TRANSCRIPT REQUIRED)


COMBINING EXPERIENCE AND EDUCATION: Applicants may also combine education and experience to qualify at the GS-04 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-04. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position . (TRANSCRIPT REQUIRED)

A transcript must be submitted with your application if you are basing all or part of your qualifications on education .

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Qualifications are determined utilizing the Clerical and Administrative Group Classification standards, in addition to VA Handbook 5005.
Physical Requirements: The work is primarily sedentary in nature in an office environment. Most duties can be accomplished from a sitting position. The mental stress is much more demanding than the physical stress because of the split decisions that must be made as a police or fire alarm activates, telephones ringing, and radio communication requesting instructions or information. Must have a keen sense of hearing in responding to numerous audible/visual signals of wire communication receivers, and occasionally weak radio transmissions or signals.

Time-in-grade : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-04 position you must have served 52 weeks at the GS-02 level
All applicants are required to submit the following supporting document type(s):
  • Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
  • Cover Letter
  • DD-214
  • Executive Core Qualifications (ECQs)
  • OF-306
  • Other
  • Other Veterans Document
  • SF-15
  • SF-50
  • Transcript
Please use this checklist to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options . The Vacancy ID of the job opportunity announcement is 2012960.

NOTE : If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.