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Company University of Washington
Location Seattle, WA
Update 9 Day ago
UW Medicine’s IT Services department is looking for an outstanding End Device Support Specialist to join the team!

This classification is governed by a negotiated labor contract and is subject to union shop provisions. For information about union shop provisions, click here to view union information on the UW website.

What are we looking for?

Patients Are First focus

Customer service mindset

Interpersonal skills and teamwork

Results-oriented attitude


Adaptability and flexibility

What are the perks?

Medical insurance at reasonable rates with TEN plans to choose from!

Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!

10 paid holidays AND one personal holiday every year!

Generous amounts of vacation and sick leave that you can feel good about taking!

TWO Retirement plans to choose from!

Voluntary Investment program to save more towards your retirement!

Deferred Compensation program to save even MORE towards your retirement!

Dependent Care Assistance program!

On-site Childcare Centers!

Flexible Spending Accounts!

Long Term Disability insurance!

Life and Accidental Death and Dismemberment insurance!

U-PASS transportation program and discounted parking!

Tuition Exemption program!

Housing Resources and home buying options!

Auto, home, renter, and boat group insurance!

Valuable membership and merchandise discounts!

Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!

For all of the specific details on these benefits and more, please click here.

The End Device Support Specialist provides customer support to ensure a highly available, highly secure, highly reliable, easy to use distributed production computing environment. This position supports an environment comprised of network of distributed hosts, enterprise level servers, departmental servers and client end user devices. This position promotes the implementation of UW Medicine IT Services’ strategy, focusing on standard technologies and providing the user community (including remote affiliates) with well-supported services and tools consistent with the standards and guidelines within UW Medicine.

Under the general guidance of the Operations Supervisor, End Device Support, this position is responsible for the coordination of management of desktop end computing devices within UW Medicine. This position will identify needs, perform technical analysis on client systems, adapt and integrate existing software and hardware systems within UW Medicine. This position will participate in the on-call schedule in support of a 24-hour/7-day production environment. The position will work with departmental IT staff to train them and their clients in Medical Center standard systems.

Responsibilities Include:
Analyze, install, configure, maintain and troubleshoot end computing devices, system software and drivers in support of UW Medicine-wide systems, departments and individual users.

Install and support IT Services' standard desktop hardware and software. Support networked and stand-alone peripherals.

Meet all productivity and quality standards or completion rates in the "EDS Service Productivity and Quality Standards" document.

Ensure that production systems operate accurately, reliably and efficiently.

Actively manage user relationships to analyze, plan, prioritize and follow up project work and systems requests.

Evaluate and implement user requests.

Follow up with users and management to confirm that work has been performed as expected.

Assist other team members with research and problem solving. Provide consultation to other support team members, IT Services project teams and the general Medical Center user community.

Participate in large and small scale project related duties.

Support IT Services standards for infrastructure. Ensure that procedures are followed to ensure the security and integrity of data and software.

Work with selected software and hardware vendors to provide user functionality in a manner consistent with UW Medicine standards, policies and practice.

Assist in the development of strategies for hardware and software architectures, and strategies to ensure their applicability to Medical Center needs.

Participate in departmental quality improvement projects when required.

Participate in the 24x7 on-call rotation.

Other related duties as assigned.

What you'll bring to the table:
Three years of experience in programming and/or computer support services of a technical nature OR One year of experience as Computer Support Analyst I OR equivalent education/experience.

Additional Department Requirements:
Experience must include hands-on, desk-side hardware and software support.

Ability to read, write, and verbally communicate effectively in English.

Successful candidates will have:
Strong customer service orientation and the ability to work positively with diverse users from Administrator to clerical level.

Initiative, follow-up and the ability to prioritize effectively.

Strong written and verbal communications skills.

Demonstrated ability to work with minimal direction, either independently or as part of a team.

Demonstrated organizational skills.

Demonstrated interpersonal skills.

Ideally, you'll also have:
3+ years professional experience in complex information systems environments.

Experience in installing and troubleshooting IT Services standard Windows operating systems.

Experience in supporting Microsoft suite of application software.

Experience developing and implementing distributed network file sharing and print services.

Demonstrated experience working with hardware and software vendors.

Familiarity with TCP/IP.

Healthcare industry experience.

Proficiency using PC-based productivity tools.

Experience in the use of remote desktop management tools such as WSUS and SCCM.

Experience in supporting Macintosh operating systems.

What are some of the other tidbits that you might want to know?

This position is governed by a union contract and will thus have to abide by all contract provisions, including the payment of union dues. For additional information, please click here.

Participation in on-call rotation is required.

Ability to communicate clearly in English, both verbally and in writing.

Appointment to this position will be contingent upon successful completion of reference checks and criminal background investigations.

This posting may not include the complete description for the role.

The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.

Who are we and what do we do?

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports ALL of UW Medicine! UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.