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Assistant Front Office Manager

Company The Plaza, A Fairmont Managed Hotel
Location New York, NY
Update 7 Day ago
Primary Location


United States-New York-The Plaza, A Fairmont Managed Hotel

Employee Status



Assistant Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are

turning moments into memories for our guests

at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Front Office Manager, where you will lead, train and recognize your team in support of exceptional guest service!

Hotel Overview:
Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar and stylish Rose Club, as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Summary of Responsibilities:
Reporting to the Assistant Director, Front Office responsibilities and essential job functions include but are not limited to the following:

Assist the Front Office Manager in all aspects of the department and ensure service standards are followed

Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas

Consistently offer professional, friendly and engaging service

Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines

Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation

Train supervisors and fulfill training role in the absence of the trainer

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

Passion for guest service

Excellent written and verbal communication, interpersonal and leadership skills

Highly organized, results-oriented with the ability to be flexible and work well under pressure

Degree or Diploma in Hospitality Management is an asset

Fluency in English

Minimum of 1 year previous proven supervisory experience

Must have the ability to handle a multitude of tasks and Guest requests

Knowledge of Micros-Fidelio Property Management System an asset

Should possess or seek certification in basic first aid

Strong guest service orientation and training skills background required

Ability to work independently and prioritize responsibilities

Experience with a Hotel loyalty program an asset

Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Visa Requirements:
Must be legally authorized to work in the United States.

Whether you’re launching your career or seeking meaningful employment, we invite you to visit

to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level


Management / Supervisory






Rotating / Shift Work

Closing Date


01.Feb.2018, 11:59:00 PM

Job Number: