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Floating Teller Part Time (25 hours)Company Hancock Holding Company
Location Oak Grove, MS
Update 4 Day ago
JOB FUNCTION / SUMMARY:
Builds relationships with customers while performing financial transactions including paying, receiving, and cash control duties; seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items
Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch
Assist in the branch Risk Management Review process to include, but not limited to, monitoring bait money and ensuring dual control procedures are followed
Assist in managing operational loss within a branch to include: seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing
Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role
Proactively listens for product referral opportunities and participates in sales campaigns/programs focused on customer need identification
Adheres to professionalism standards to include demeanor, dress, and station orderliness
Demonstrates quality customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service
May function in a mentor capacity offering guidance, instruction, and coaching to fellow Tellers enforcing policy and procedure
Images proof work through branch capture machine to include reviewing work and making corrections
Performs research for customers as issues arise
Other duties and special projects as assigned by Senior Management
Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
Minimum Required Education, Experience, Licenses And Certifications
High School Diploma or general education degree (GED)
Minimum of 6 months cash handling and customer service experience required
Previous sales and referral experience strongly preferred
Successful completion of pre-employment on line Teller Assessment
Upon hire, successful completion of Teller training including an exam is required for continued employment in this position.
ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS:
Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
: United States-Mississippi-Hattiesburg-OAKGRO-Oak Grove MS
OAKGRO-Oak Grove MS
12 Newtowne Loop
: Branch Banking
: Hancock Bank - Corporate Operations - Banking Operations
: First Shift
: Individual Contributor
: Yes, 50 % of the Time