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Medical Office Receptionist

Company North Florida Pediatrics
Location Live Oak, FL 32064
Update 8 Day ago

About Us:

North Florida Pediatrics is a well-established pediatric primary care practice providing quality and compassionate care to patients in rural communities in North Florida. A leader in our local medical community, we pride ourselves in being the only primary care provider with weekend and extended hours in our Lake City office. We also serve patients in three other locations: Jasper, Live Oak, Cross City, and Chiefland. North Florida Pediatrics has been accredited and certified as a Rural Health Clinic and is certified with the National Health Service Corps.

General Summary

Responsible for greeting patients, answering the telephone, making appointments, and general medical office duties. The employee in this position may serve as a reception department team leader if designated.

Essential Job Functions

  • Answers the telephone, handles the calls, directs the calls to the appropriate parties or takes messages, schedules patient appointments using discretion, and according to company procedure, contacts patients by phone to reschedule missed appointments or to remind of upcoming appointments, greets patients on arrival and performs the check-in process according to the proper procedure, assists patients with the check-out process directly following their visit, works collaboratively with other employees to promote the best care of the patient and efficient workflow, verifies patient insurance, for Medicaid HMOs and commercial insurances, prepares and maintains patient charts, by collecting appropriate information and entering/filing correctly, ensures patient confidentiality and reasonably secures patient health information to the best of their ability, provides excellent customer service to all clients, and other employees, collects patient payments, performs other duties as assigned.

Knowledge, Skills, and Abilities

  • Skills in performing front desk duties in a healthcare setting, greeting and interacting with patients and relatives, answering telephone calls on multi-line system, and scheduling patient appointments.
  • Ability to interact with patients, families, and coworkers in a professional manner, check-in and check-out patients efficiently, multitask and work in a fast pace environment, practice excellent customer service, for external and internal customers, managing a busy waiting room, prioritize tasks, remain organized in the completion of assigned tasks, work under pressure, ability to work with patients and families in a variety of education and socio-economic levels, maintain confidentiality according to HIPAA guidelines, handle conflict in a professional manner, perform basic clerical duties, operate phones, fax machines, printers, copiers, etc.
  • Working knowledge of computers and using computer software, particularly the EHR, of office management principles, methods, and procedures to complete work assignments, problem solving methods and strategies, appropriate to assigned tasks, dependable (Being at work when scheduled, and on time).

Qualifications/Education and Experience

  • Bilingual (English/Spanish) preferred, Minimum high school diploma/GED, some college preferred, ability to write and speak using proper business English.

Physical Requirements

  • Seeing: Must be able to see well enough to read emails, documents, reports, etc.
  • Hearing: Must be able to hear well enough to communicate with other staff, clients, vendors, etc.
  • Standing/Walking: Must be able to move about the office, including up and down stairs
  • Climbing/stooping/kneeling: Must be able to stoop or kneel to pick up small items, file documents, etc.
  • Lifting/pulling/pushing: Minimal lifting required in this position.
  • Grasping/feeling: Must be able to type and use technical sources.

Job Type: Full-time

Job Location:

  • Live Oak, FL

Required education:

  • High school or equivalent

Required experience:

  • Medical Receptionist: 1 year