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UA Library Circulation Assistant (Main Library/Evenings and Weekends)

Company City of Upper Arlington
Location Upper Arlington, OH
Update 8 Day ago
300
We are looking for a detail-oriented individual to join our Upper Arlington Public Library Circulation team providing friendly, high quality customer service at our busy Main Library location. You will be responsible for providing customer assistance in person and via phone, checking library materials in and out, answering questions about library accounts and directing customer questions to the appropriate departments.

Job Summary: Participates in the operation of a full-service circulation desk. Responds to patron questions regarding library services and directs patrons to appropriate departments as needed.

EXAMPLES OF DUTIES:

Essential Functions:
  • Provides patron assistance; monitors and provides guidance to patrons in the use of the library facilities and services. Instructs patrons on the use of the computer-based library catalog.
  • Provides patron assistance with circulation of materials.
  • Responds to general questions and specific questions relating to library accounts, including collections.
  • Contacts patrons regarding circulation and materials issues.
  • Empties book drops and organizes materials.
  • Maintains reserved items.
  • Identifies materials in need of repair/replacement and takes appropriate action.
  • Conducts item searches as assigned.
  • May train new staff members as assigned.
  • Serves on library committees as assigned.
  • Follows library safety and emergency procedures.
  • Reports maintenance and safety issues to supervisor and/or Facilities personnel.
  • Performs other duties as assigned.

TYPICAL QUALIFICATIONS:

Required Knowledge, Skills and Abilities:
  • Effective customer service and interpersonal skills, including the ability to communicate verbally and in writing in English.
  • Competent in the use of Windows-based computer programs.
  • Knowledge of library policies, practices and procedures preferred.
Education and Experience:
  • High School diploma required.
  • Some college coursework or Associate's degree preferred.
  • Work experience in a library preferred.
Physical and Environmental Conditions:
  • Considerable mobility including, but not limited to, extensive periods of walking, bending, sitting, lifting weights up to 20 pounds, and pushing full book carts.
  • Manual dexterity sufficient to perform general typing and computer skills.
  • Calm and focused handling of interruptions and distractions.
  • Periodic intense concentration and sustained viewing of a computer monitor.

SUPPLEMENTAL INFORMATION:

Hours/Schedule:
Part-time;
Tuesdays 5-9 pm
Thursdays 5-9 pm
Every other weekend: Saturday 9:45-5:15 pm and Sunday 1-5 pm

All positions posted as Upper Arlington Public Library positions are maintained by the Library and not the City of Upper Arlington. While we understand the difficulty of waiting on job news, we request that you do not call for updates on the status of your application, as this can slow down the process. In the event you experience difficulty in applying through NeoGov, you may contact Library Administration at 614-486-0900.

The Upper Arlington Public Library is an Equal Opportunity Employer. The employment opportunities with the UAPL are available equally to all without regard to race, color, religion, national origin, sex, age, marital status, disability, military status or sexual orientation.