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Managers and Repair Specialists

Company uBreakiFix
Location Schererville, IN
Update 8 Day ago

About Us:

uBreakiFix, where all your electronic mishaps are welcome! Whether you dropped your iPhone on the sidewalk, or watched your iPod take a bath, let one of our knowledgeable and dedicated Repair Specialists take a look at it. Don't fret if you are not part of the Apple carrying population, we service a wide variety of electronic brands including, Samsung, Blackberry, Motorola, HTC, and LG. We also service a wide variety of tablets, and computers from Dell to Google, gaming consoles, and everything in between. We will happily diagnose any electronic device that troubles you absolutely free of charge! Our Repair Specialists are committed to providing our customers and their beloved electronics with the highest quality parts and services. We are able to offer many of our repairs and services while you wait so you can be on your way as soon as possible, and promise to keep you informed every step of the way on your electronic device’s road to recovery.

Here at uBreakiFix, we remain confident that we are the best at what we do because of our customers' continued loyalty and positive outward commentary to their respective community. Our trained Repair Specialists are able to repair your iPhone, Smartphone, iPod, iPad, tablet, computer, video game console and other electronic devices while maintaining manufacturer standard quality and functionality. Our customers' continued positive feedback and referrals have allowed uBreakiFix to become one of the world's leading electronic device repair companies, allowing us to continue to spread our commitment to excellence to communities all over the country. Since 2009, uBreakiFix has grown to over 300 stores across the U.S and Canada.

Come join us if you love what you have read so far! We are currently developing the NW Indiana and SW Chicago areas and looking for new Managers and Repair Specialists to join our team! No prior repair experience is necessary and all training is provided!

uBreakiFix is opening stores to service the following areas: Merrillville, Schererville, Matteson, Bourbonnais, Mokena, Frankfort, New Lenox, Joliet, Romeoville, Lockport, Homer Glen and more. We are looking for Managers and Repair Specialists to join our team and offering competitive pay including hourly wage, team based profit sharing, manager bonus, and benefits. Contact us today for opportunities!!!

Job Titles: Repair Specialists and Store Managers

Pay Rate:

  • Repair Specialists: $10/hr starting wage and team-based profit sharing.
  • Managers: $12/hr starting wage, team-based profit sharing, performance metrics bonus.

Job Purpose:

  • Specialist: Serves customers by providing the best solution and experience for their technology repair needs.
  • Manager: All of the Specialist responsibilities. Managing day to day store operations including scheduling, inventory, customer escalations, and revenue growth.

Minimum requirements:

  • 1-3 years of customer service/retail sales experience preferred
  • Proven ability to learn new, required skills to ensure the best possible customer experience
  • Must have the ability and drive to continuously meet monthly revenue goals
  • Basic computer skills
  • Strong organizational and time management skills
  • Able to keep your composure when faced with multiple deadlines
  • Great attention to detail
  • Ability to work well with others in a small, close knit team
  • Reliable transportation
  • Manager: 1-2 years management experience

Tasks and Responsibilities:

  • Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand
  • Assist customers from initial check-in process all the way through to the completion of their repair
  • Provide recommendations for problem resolution
  • Diagnose, troubleshoot and repair devices
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Provide repair and replacement estimates to customers
  • Provide additional recommendations for accessory upselling
  • Ensure that all repairs meet or exceed uBreakiFix quality standards
  • Greet customers in a friendly, professional manner and maintain a positive work environment
  • Answer phone calls to the store with a professional, courteous and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
  • Keep track of all devices and inventory while safeguarding all store stock
  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
  • Maintain the cleanliness and professional appearance of the store

Job Type: Full-time

Salary: $10.00 to $20.00 /hour

Job Location:

  • Schererville, IN

Required education:

  • High school or equivalent