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Food & Beverage Supervisor

Company Aloft/Element Arundel Mills
Location Hanover, MD
Update 9 Day ago

Exceeding Expectations for More Than 30 Years

We believe in working in full partnership with our owners, investors and over 4,000 associates to create the best experience for you and for our guests. Our leadership team has a deep and diverse level of experience in the hospitality industry, and always leads our teams through the lens of our Concord Cornerstones. We achieve our vision of success through hard work, integrity and transparency—all critical components of our relationship with you. This ensures we provide the highest quality of service in every interaction, whether it’s with investors, franchisees, employees or our community.

Where We’ve Been

Concord Hospitality started in 1985 with just four committed people and zero hotels. Our mission was to develop and acquire high-quality hotel properties, and to provide dedicated hotel management services to both full-service and upscale select-service properties. Concord’s first goal was to grow to 25 hotels—a goal that seemed lofty at the time. Today we have 85 hotels and counting, providing management services through thousands of committed associates throughout, the United States and Canada.

Where We’re Going

We’ve exceeded our own wildest expectations, but we won’t stop there. We are constantly working to create value for our partners and associates by leveraging our operations, development, sales & marketing, technology, accounting, and operational management expertise to continue to grow our portfolio of first-class hotels. Concord is expanding its portfolio with new build development acquisitions and new third-party management contracts with leading brands like Marriott, Hilton, Starwood, Hyatt, Choice and InterContinental Hotels. It’s thanks to our strong relationships with our investment partners that we’ve been presented with these growth opportunities. Our successful management and development track record over the past 30 years is evidence that we offer a unique and diverse mix of skills that few companies can match.


JOB TITLE: Food and Beverage Supervisor (Dual Property)

DEPARTMENT: Food and Beverage

SUPERVISOR: Guest Service Manager

SUMMARY: To oversee every function of the kitchen as in the following: to oversee the functions of the kitchen and bar; purchasing, presentation, and quality of food; hiring, training, and development of associates; financial status and pleasing guests by producing the best food and service.

RESPONSIBILITIES: Completely direct the operational efforts and strategies of all kitchen outlets. Supervises the entire kitchen staff. Also, restaurant, lounge, banquet and utility and sanitation associates; and to provide supervisory guidance, aid and counsel for all kitchen and restaurant associates. Trains all associates in the kitchen how to perform their job duties to the best of their abilities, including proper seasoning, food production techniques, plate presentation, display work, cleaning and sanitation and all other areas that associates need to learn and grow in their position. Assist in the following: Writing schedules, evaluating Associates, and direction of all personnel. Keeps open verbal and written communication between the management and associates. Writes and presents disciplinary action as needed. Provides associates with the tools and equipment they need to do their jobs. Takes immediate action on problems that are encountered in the kitchen or restaurant. Participates in weekly staff meetings, weekly BEO meetings with sales, weekly food and beverage meetings, monthly kitchen inventory. Ensures all food served is of high quality, properly prepared according to recipe and is expedited to all outlets in a smooth and efficient manner. Ensures all banquets are staffed with a host, set up, refreshed, flipped, and serviced in a timely manner. Cold food delivered 30 minutes prior, hot food delivered 15 minutes prior. Ensures banquet checks are signed daily and handed off to the Front Desk to post revenue. Assists in the establishment of goals, standards, and objectives, which will further the prestige and reputation of the organization as well as result in a more profitable operation. Knowledgeable and practices food and liquor federal, state, and local laws and regulations. Manages approved budget and operates both established guidelines in regard to costs, expenses, sales, and profit for food and beverage departments. Develops, institutes, and maintains control and procedure to ensure sameness. Maintains all use records, daily rotation menus, daily checklists, recipe cards, etc., at all times. Prepares recipe cards and picture presentation of all menu items. Ensures payroll hours are submitted to the Accounting Department on a timely basis. Consistently is aware of all areas, including front line, banquet productions and plating. Never neglects one area for another. Assures that sufficient supplies of necessary service equipment are available and maintained at all times. Ensures proper staffing of entire kitchen for adequate coverage without man-hours being wasted. Physically tastes each prepared food item; soup, sandwich, salad dressing, vegetables, etc., to assure maximum quality, consistency, and ensures proper seasoning. This must be done for all meal periods. Ensures that adequate preparation is done for all meal periods, avoiding waste through preparation. Ensures that approved recipes are followed at all times without deviation. Ensures that standards pertaining to storage, rotation, production, portions, quality and appearance are followed at all times. Communicates any problem areas with recommended alternatives to the breakfast attendants, bartenders, banquet staff, Guest Service Manager for discussion and possible solution. Ensures Lounge Bartenders are completing checklists each night and communication any updates and changes to them directly. Ensures sanitation standards are maintained in all areas, i.e. walk-ins, freezers, kitchen proper, and equipment. Ensures that prescribed cleaning schedules are followed and maintained at all times. Assists in the responsibility for the review and accomplishment of cost goals in the area of food cost, kitchen labor, and related expenses. This includes following all budget procedures. Understands budget applications and conforms to the budget requirements. React to problem areas where budget discrepancies exist. Promotes a positive employee relation’s climate by following and adhering to Human Resource policies and procedures; timely reviews, recruitment as needed, disciplinary action and terminations. Reduces labor costs when is effective by reducing scheduled hours and overtime without affecting customer satisfaction. Makes decisions on any and all problems, which may arise in the Kitchen in a calm manner by keeping staff focused on the job at hand. Evaluates staff performance on a 45 day, and bi-annual basis. Ensures payroll hours are submitted to the Accounting/HR Department in a timely manner. Conducts his/her self to reflect the high standards of professionalism within the Concord Hospitality organization. Provides for a safe work environment by following all safety and security procedures and rules. Memorize food recipes and food preparation instructions. Handle and operate dangerous kitchen equipment. Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook

***Benefits of being a Concord associate include some of the following :

Health Plan

Our health plan is comprehensive and includes Medical, prescription, dental and vision. The plans are available to all full-time team members and their families. We offer a multi option plan which enables associates to choose their coverage levels and costs.

Flexible Spending Accounts (FSA)

An FSA allows an employee to set aside a portion of earnings to pay for qualified expenses. Money deducted from the employees pay into a FSA is not subject to tax. The employee will pay for these qualified expenses by a debit card. The annual limit amount is set by the IRS.

Medical Concierge

Concord associates enrolled in the Health Plan receive a free concierge service that covers you and your covered family members and gives you access to trained professionals who understand the healthcare system. They can help you navigate to find the best doctors, hospitals and other medical providers based on Quality, Location and Cost. They can also help you locate a provider in-network.

Group Life Insurance

All full time associates are eligible to receive coverage based on one time annual salary at NO COST to the associate.

Emergency Travel Assistance

Concord provides associates with free emergency travel assistance for all full time associates. When you are traveling more than 100 miles away from home and are faced with a medical related emergency you can activate this service with one phone call.

Employee Assistance Program

We offer a free employee assistance program (EAP) available to all Concord Associates. The program provides assistance with daily living issues and is a confidential service.


FREE MONEY! This is a great tax efficient way to save for retirement. There are a number of investment options available through Transamerica, and the ability to manage your account via the Internet or by phone 24 hours per day. Our company will match $1.00 for $1.00 on the first 3% and $.50 on $1.00 on 4-6% (total match of 4.5% on first 6%). Vesting occurs immediately.

Paid Time Off

Based on position and years of service full time associates are entitled to paid time off and begin accruing the day they start with Concord. The PTO program is designed to give you greater flexibility with time off and lets you decide how to use your earned time off.


Paid holidays include: News Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Bereavement Leave

You are provided up to three days of paid time for loss of scheduled hours in the event of death in the associate’s immediate family.

Free Room Nights

Full time associates are eligible to receive seven complimentary room nights per year and Part time associates are eligible to receive three complimentary room nights per year in any Concord owned or managed hotel.

***PLEASE VISIT to apply online. All qualified applicants will be contacted by the hotel directly.

Job Type: Full-time

Salary: $16.00 /hour

Required experience:

  • restaurant supervising: 1 year