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SAP Fieldglass - Implementation Associate Business AnalystCompany SAP
Location Chicago, IL
Update 8 Day ago
Work Area: Customer Service and Support
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Implementation Services, Associate Business Analyst
Do you want to work in an exciting, fast paced, innovative environment?
SAP Fieldglass, based in Chicago, with global offices in Europe and Australia, offers an engaging workplace for intelligent, hard-working, and innovative individuals. SAP Fieldglass provides a cloud-based Vendor Management System (VMS) that helps companies run effectively through streamlining the procurement, management and payment of their non-employee workforce. We have more than 400 customers worldwide leveraging our SAP Fieldglass application to gain visibility into their external workforces, including contingent labor, services procurement, and independent contractors while optimizing spend, quality, compliance and efficiency . We run as the leader of our industry therefore, we hire innovative, energetic, and resourceful teammates to ensure we keep driving and evolving our industry in the end to help our customers run at their best status.
What Sets Us Apart
SAP Fieldglass was “born cloud”. As one of the forerunners of today’s highly successful cloud delivery model, SAP Fieldglass has been a Software-as-a-Service application since its start. At a time when many buyers were using behind-the-firewall ERP applications to manage their non-employee workforce, this VMS industry first is now the industry standard. Being on the forefront of our industry we look to hire to keep us as a competitive leader.
Some of Our Attributes Include
We are the VMS market leader in global spend and in March 2014 were named the top company in our industry by Forrester Research.
Multilingual help desk support is available around the clock 365 days a year – in addition to a dedicated Account Services team.
Not only an industry leader but a thought leader – SAP Fieldglass keeps customers up to date with VMS industry knowledge on our ‘From te Field’ blog and social media accounts.
We work with the world’s leading companies, including AIG, Verizon, GlaxoSmithKline, Johnson & Johnson, CVS/Caremark, United Airlines, Panasonic, Rio Tinto, Monsanto, and many, many more.
We are now part of SAP, a market leading enterprise application software company, helping companies of all sizes and industries run simple.
SAP Fieldglass encourages an open door policy and a collaborative office environment. Team members across all departments can easily meet together in any of our open office layouts. Those with an entrepreneurial and can-do attitude keep Fieldglass at the top of its industry. Traditional perks include casual dress, generous paid time off, charitable activities, stocked kitchens, great healthcare coverage and more!
Implementation Associate Business Analyst
SAP Fieldglass is currently seeking an Implementation Associate Business Analyst to complete software implementation projects. The Implementation Associate Business Analyst will be responsible for executing/managing implementation activities as well as considered a subject matter expert in the SAP Fieldglass application. They will be called upon to consult on best practices in the Vendor Management Industry. This role will be based in our Chicago office. Responsibilities include:
Working with an assigned Project Manager to present best practice workflows to client/partner, and appropriately responding to clients’ needs
Leading business requirements gathering sessions and design workshops with client/partner and translating them into Fieldglass configuration
Driving customer behavior towards best in class solutions
Ensuring that client configuration and business requirements documents are accurate, complete, and signed off by client/partner
Configuring the test and production environments; uploading data; conducting demonstrations for clients/partner
Responding to client requests by staging data in test environment and performing appropriate tests to determine if ideas work; communicating results back to clients/partners along with possible alternative solutions
Participating in user acceptance testing
Requesting, analyzing, identifying, communicating, and reconciling gaps in client data while remaining cognizant of project milestones
Identifying gaps in the quality or quantity of client data and ensuring the data fits the formats required; completing test uploads, reviewing error logs, and resolving accordingly
Actively contributing to product knowledge through self-study, meeting attendance, and project participation
We’re Looking For
2+ years software implementation/support experience, preferably within a technology organization supporting web hosted applications. SAP Fieldglass application knowledge is a plus
Experience and/or understanding of the Managed Services Provider and/or Vendor Management industry
Understanding/application of Implementation methodology
Demonstrated ability to understand and manage client expectations
Willingness and ability to take direction and coaching from teammates
Technical aptitude, strong problem solving, and analytical skills
“Out of the box”, quick thinking while utilizing documentation and best practices
Ability to ask for help and feels comfortable approaching others
Ability to learn complex concepts and subjects under a variety of conditions including formal and informal training as well as on the job coaching and through trial and error; participates in self-study and active learning with the goal of becoming a product subject matter expert
Demonstrated detail-orientation with strong organizational skills, including the ability to self-manage time and tasks
Able to work with ambiguity
Exceptional verbal and written communication skills to interact with clients, partners, and internal teams
Entrepreneurial spirit of a go-getter. A demonstrated sense of initiative. Able to identify and solve problems to help one’s organization operate efficiently.
Advanced Excel skills, including Pivot Tables, VLookups; exposure to Visual Basic
Intermediate working knowledge of Microsoft Word and PowerPoint, Visio, and exposure to MS Project as well as a variety of Internet browsers Experience in SQL queries, basic understanding of relational databases, ad hoc report development
Experience writing and/or executing test scripts and prior programming and project management experience is a plus
Bachelor's degree or Relevant experience preferred
Ability to travel 20-40%
Entry- Mid level
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C email@example.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.